New telephone system installation
A new telephone system will be installed at the Medical Centre on Tuesday 18 December. There is likely to be some disruption to calls from 1pm on this day - for up to three hours. We ask for your patience during this transition. This is part of a scheme to replace systems in all surgeries across Telford and Wrekin.
[12 December 2018]
Appointments between 8am and 8pm and at weekends
Shawbirch Medical Centre has been offering evening appointments on a Tuesday evening for some time, and these appointments were also available to patients from other surgeries who were participating in the scheme financed by the Prime Minister’s Challenge Fund. This scheme finished at the end of September 2018.
Evening appointments are still available, but only for patients registered with Shawbirch Medical Centre, on Monday, Tuesday and Wednesday evenings. In addition to appointments with a GP, patients will also be able to book appointments with a nurse. This is part of the wider GP Extended Access scheme, under which Telford and Wrekin Clinical Commissioning Group (“CCG”) are providing access for pre-bookable appointments from 8am - 8pm each weekday and also providing pre-bookable appointments at a weekend.
Under the CCG scheme, patients registered at Shawbirch can also pre-book a weekday appointment with a GP at a Teldoc surgery at Malinslee, Oakengates or Lawley between 8am and 8.30am, and between 6.30pm and 8pm. The telephone number to call for these appointments is 01952 661190 (phone between 10am and 5pm).
Pre-bookable appointments at weekends and on bank holidays are provided by the Shropdoc Shrewsbury Hub. The number to call to book a weekend/bank holiday appointment is 0333 222 6649.
All appointments are subject to availability.
[5 November 2018]
Self Help Care Directory available
The Patient Participation Group and the Medical Centre have produced a Self Help Care directory which signposts patients to HNS and voluntary sector organisations that can provide advice and support. A print version of the directory is available from the Medical Centre, alternatively you can download a copy here.
[11 June 2018]
Prescription Ordering Direct (POD) service
Shawbirch Medical Centre is now using the NHS Prescription Ordering Direct (POD) service. This is an easy way for patients to order a repeat prescription.
The service is available between 9am and 5pm on 01952 580350. All it takes is a simple phone call you can make from the comfort of your own home - there's no need to visit the Medical Centre. You will speak to a trained prescription co-ordinator who can discuss your needs, and as a consequence, you will only order medication when you need it. This will reduce potential waste and the savings realised will allow the NHS to fund other important services.
Why use this service?
Ordering your repeat prescription will be a quick and simple telephone call. You will be speaking to a dedicated person who will have time to answer any repeat prescription queries. The co-ordinator will ask you how you are getting on with your medication and will be able to alert you when a medicine review is needed.
Why are we offering this new service?
The aim is to ensure patients are receiving the correct quantity of medication they need in a timely manner to help to reduce the amount of medicine waste in the Telford and Wrekin area. Unused prescription medicines cost the NHS over £1million each year in Telford and Wrekin alone.
Electronic Prescription Service
To get the full benefit from the new service, we recommend you nominate a single pharmacy to receive your prescription from the Medical Centre. The details will be sent to the pharmacy electronically and this will eliminate the need to collect a paper prescription from the Medical Centre.
Just contact the POD to request a repeat prescription which will be produced by the Medical Centre within 48 hours. Please allow the pharmacy time to prepare your prescription before collecting. This will be of particular benefit to those who currently find it difficult to pick up a prescription form from the surgery. Your nominated pharmacy can be nearer your home or place of work which will make it easier for you to collect your medication.
Already use a pharmacy to order your repeat medication?
No problem, you can use the same pharmacy. Your existing agreement with the pharmacy may need to be amended if they currently order prescriptions on your behalf but this can be organised for you by the POD.
If you have a current arrangement with a pharmacy to deliver your prescription then this will still continue.
Once you have made the telephone call, your prescription will be authorised by a doctor at Shawbirch Medical Centre and will then be sent to your nominated pharmacy within 48 hours.
Will I still be able to use Patient Access online to order repeat prescriptions?
Yes, the desktop website and the smartphone/tablet app will continue to have the functionality to allow you to order your repeat prescription online. If you use Patient Access please access the service once again after 48 hours to check your prescription has been processed.
The Prescription Ordering Direct Service is available Monday to Friday 9am - 5pm by calling 01952 580350.
[6 September 2017]
New staff to help with increase in patient list
We thank you for your patience during this time of rapid influx of new patients due to local pressures. We expect our list size to increase by 1,000 patients. This continues to put pressure on appointments, prescriptions and all members of staff.
We are pleased Dr Emily Steedman and Dr Sonia Heyer are joining us from 29th August. We also welcome our new advanced nurse practitioner Tracy Brown. Two new receptionists have also been recruited, Jessica Barnett and Michelle Ambrose.
[3 July 2017]
Changes to the Baby Weighing Clinic from February 2017
With effect from Thursday 9 February, the Baby Weighing Clinic will operate on an appointment only basis. It will continue to run on the second Thursday of each month from 1.30pm until 4pm at Admaston House.
Please call 01952 640011 to book an appointment. Appointments will be allocated on a "first come first served" basis.
[12 December 2016]
Blood tests for most conditions now only available at the Princess Royal Hospital
Blood tests for most conditions will now only be available at the Princess Royal Hospital outpatient phlebotomy department rather than at Shawbirch Medical Centre.
Patients are eligible for blood tests at the Medical Centre if:
- they are undergoing chemotherapy treatment, or
- they have been prescribed one of the following drugs:
Amiodarone, Azathioprine, Ciclosporin, Leflunomide, Lithium, Mercaptopurine, Methotrexate, Penicillamine, Sodium Aurothiomalate, Sulfasalazine, Warfarin
The hospital phlebotomy department is open 09:00 until 16:15 Monday to Friday (From 08:00 for fasting patients only). No appointment is necessary.
Go to the main entrance of the hospital and turn left just beyond the foyer (sign posted to the coffee shop). As you go past the coffee shop you will see the signs for blood testing. Although no appointment is required, the service is extremely busy between 9am and 11am. Please try and visit after 11am unless you are attending for a fasting test.
For a fasting test you need to eat and drink nothing but water for 10 hours before the test.
[5 June 2016]
Care Quality Commission publishes its report
The Care Quality Commission (CQC) has published its report on the Medical Centre following its assessment visit at the beginning of March 2016.
Overall the CQC rated the practice as good. Its key findings across all the areas inspected were:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- The staff assessed patients’ needs and delivered care in line with current evidence based guidance. The staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients told the CQC they were able to get ’on the day’ appointments when they needed them, although they did have to wait for a pre-bookable appointment with their GP of choice.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and the staff felt supported by the management. The GP partners had designated clinical and managerial lead roles.
- The practice proactively sought feedback from the staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
However, the CQC report also gives areas of practice where improvements were necessary. It said the Medical Centre should:
- Ask applicants about any physical or mental health conditions they may have as part of the recruitment process.
- Review how the water temperatures are checked and recorded in line with the legionella risk assessment.
- Adopt a more proactive approach to identifying and meeting the needs of carers.
The full 23 page report is available at www.cqc.org.uk/location/1-568940638
[5 June 2016]
Changes to the Child Health Information System from April 2016
From 1st April 2016 a new single Child Health Information System (CHIS) will be in operation for the whole of the West Midlands. Click here for more information.
[11 March 2016]