A new way to get your medicines and appliances......
The Electronic Prescription Service (EPS) is an NHS service and was adopted by the Medical Centre in July 2015. It gives you the chance to change how the Medical Centre sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from us you will not have to visit the Medical Centre to pick up your paper prescription. Instead, we will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
- don’t want to visit the Medical Centre every time to collect your repeat prescription.
- collect your medicines from the same place most of the time or use a prescription collection service now
It may not be if you:
- don’t get prescriptions very often.
- pick up your medicines from different places.
How can you use EPS?
You need to choose a place for the Medical Centre to electronically send your prescription to. This is called nomination. You can choose:
- a pharmacy, or
- a dispensing appliance contractor (if you use one).
Ask any pharmacy or dispensing appliance contractor that offers EPS or the Medical Centre to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell us.
If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or the Medical Centre. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in the Medical Centre, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
If you are unhappy with your experience of nomination
You can complain to the pharmacy, dispensing appliance contractor or the Medical Centre. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved.
For more information visit www.hscic.gov.uk/epspatients, your pharmacy or ask at the Medical Centre.