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Noticeboard

A new telephone system will be installed at the Medical Centre on Tuesday 18 December. There is likely to be some disruption to calls from 1pm on this day - for up to three hours. We ask for your patience during this transition. This is part of a scheme to replace systems in all surgeries across Telford and Wrekin.

Shawbirch Medical Centre is now using the NHS Prescription Ordering Direct (POD) service. This is an easy way for patients to order a repeat prescription.

The service is available between 9am and 5pm on 01952 580350. All it takes is a simple phone call you can make from the comfort of your own home - there's no need to visit the Medical Centre. You will speak to a trained prescription co-ordinator who can discuss your needs, and as a consequence, you will only order medication when you need it. This will reduce potential waste and the savings realised will allow the NHS to fund other important services.

Why use this service?

Ordering your repeat prescription will be a quick and simple telephone call. You will be speaking to a dedicated person who will have time to answer any repeat prescription queries. The co-ordinator will ask you how you are getting on with your medication and will be able to alert you when a medicine review is needed.

Why are we offering this new service?

The aim is to ensure patients are receiving the correct quantity of medication they need in a timely manner to help to reduce the amount of medicine waste in the Telford and Wrekin area. Unused prescription medicines cost the NHS over £1million each year in Telford and Wrekin alone.

Electronic Prescription Service

To get the full benefit from the new service, we recommend you nominate a single pharmacy to receive your prescription from the Medical Centre. The details will be sent to the pharmacy electronically and this will eliminate the need to collect a paper prescription from the Medical Centre.

Just contact the POD to request a repeat prescription which will be produced by the Medical Centre within 48 hours.  Please allow the pharmacy time to prepare your prescription before collecting. This will be of particular benefit to those who currently find it difficult to pick up a prescription form from the surgery.  Your nominated pharmacy can be nearer your home or place of work which will make it easier for you to collect your medication.

Already use a pharmacy to order your repeat medication?

No problem, you can use the same pharmacy. Your existing agreement with the pharmacy may need to be amended if they currently order prescriptions on your behalf but this can be organised for you by the POD.

If you have a current arrangement with a pharmacy to deliver your prescription then this will still continue.

Once you have made the telephone call, your prescription will be authorised by a doctor at Shawbirch Medical Centre and will then be sent to your nominated pharmacy within 48 hours.

Will I still be able to use Patient Access online to order repeat prescriptions?

Yes, the desktop website and the smartphone/tablet app will continue to have the functionality to allow you to order your repeat prescription online. If you use Patient Access please access the service once again after 48 hours to check your prescription has been processed.

The Prescription Ordering Direct Service is available Monday to Friday 9am - 5pm  by calling 01952 580350.

 
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