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During the ongoing Coronavirus outbreak it has been necessary to put certain measures in place to protect our patients and our practice staff. For the time being we will not be making any advance GP/ANP (Advanced Nurse Practitioner) appointments but instead have moved towards a temporary full triage system. This means that we will not be able to book appointments in advance or at the reception desk. Please therefore do not come into the practice to book an appointment or queue outside the building. You can still of course telephone for an appointment but you will be added to a triage list and then called back by a clinician.
We are trying to limit the number of patients sitting in waiting areas so if following a triage call from the doctor or nurse it is deemed necessary for you to come into the surgery, you will be asked if possible to remain in your car until you are called by the clinician to come directly to their room. Please do not be alarmed but for patients with certain symptoms the doctor or nurse will be wearing an apron, surgical mask and gloves as a precaution. If you have not come in by car or do not have a mobile phone please advise the clinician at the time the appointment is arranged and you will be given specific instructions.
You will still be able to book nurse and HCA (Health Care Assistant) appointments in advance for certain things for example: wound care, zoladex, and vitamin B12 injections
If you are concerned that you may have the Coronavirus please do not call the surgery in the first instance but instead visit NHS 111 online for advice
We are encouraging our patients to wear either a face mask or face covering when attending the surgery. We would be most grateful if you could wear one when attending your appointment if possible. This excludes patients whom are extremely breathless and children under the age of two years.
Please visit the following sites to download information relating to exemptions from the requirement to wear a facemask:
British Lung Foundation:
GPs are not providing letters for exemption, so please do not contact the medical centre to request one.
- Please do not request a sick note to cover your 7 day isolation period if you have symptoms of coronavirus. There is no legal requirement for employers to have a sick note for illness lasting 7 days or less and therefore sick notes will not be issued in these circumstances.
- If you are at home for 14 days due to a household member who has symptoms ,please go to NHS 111 online and follow the instructions. A sick note will be issued at the end of this process.
- If you are in a ‘very high risk’ clinical group and have received a text or letter from the hospital with ‘shielding advice’ then this should be sufficient evidence for your employer without requiring a medical certificate.
- If you have a medical condition that places you in a ‘high risk’ group you will need to discuss this with your employer and come to an arrangement. At present we have not had any guidance to say that we are able to issue medical certificates in these circumstances. For more information on ‘shielding’ and vulnerable clinical groups please visit the gov.uk website
- We kindly request that you do not order your medications earlier than usual or more than you usually would. This may result in supply issues with certain medications.
- Please do not request paracetamol on prescription unless you already have it for a chronic condition. The guidance on prescribing of "over the counter" medication has not changed. We appreciate that there may be issues with obtaining paracetamol due to stockpiling but unfortunately we are still not permitted to prescribe for self limiting conditions.
- Please do not contact us to request rescue packs for asthma unless you have been advised this previously by a health care professional. The guidance we have received is that we should not be issuing these for patients with asthma unless this is usually part of their personalised management plan.
- For further information go to: https://www.telfordccg.nhs.uk/your-health/medicines-management/
These are uncertain and anxious times for us all and I am sure you will understand that our calls are taking longer than usual and it may take longer than usual to get through. Our reception team, doctors and nurses are working extremely hard to answer your calls as quickly as possible. Over the coming days it is likely that we will have staff members who are in isolation either because they themselves have symptoms of coronavirus or a household member.
Please bear with us and treat our reception team and clinical staff politely and with respect.
Please follow Government guidance re social distancing and stay safe!
You can find the latest information and advice from the government at www.gov.uk/coronavirus.
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