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Latest Newsletter available

The Medical Centre with the help of the Patient Participation Group have published its latest newsletter. The content includes

  • with information about flu clinics,
  • changes to the local Primary Care Network,
  • progress towards the construction of a new surgery building,
  • the impact COVID-19 has had on ways of working,
  • an introduction to a new member of the GP team,
  • details of the PPG Annual General Meeting, and
  • responses to the national GP survey

You can download the newsletter and view previous editions on this page.

[Last update: 1 October 2020]


In-person appointments

Early in September 2020, NHS England wrote to all GP practices. The letter said it was important that the public was aware that in-person appointments were still available if appropriate.

In response to that letter, Shawbirch Medical Centre confirms it is offering a mixture of face to face, telephone and video consultations. As patients who have had cause to contact the practice during the covid-19 pandemic will know, the centre has been offering these options since March when it all began.

Face to face appointments have always been and remain available for those who need or prefer it but patients may be asked to discuss their condition over the telephone with a clinician in the first instance, to assess what will be most appropriate for them.

These measures are in place to keep the individual patient, other patients and our staff as safe as possible. 

The centre team thank everyone for their patience and understanding throughout this uncertain and rapidly evolving time.

[Last update: 22 September 2020]


Flu Vaccination 2020/21 season

  • Appointments for this year’s flu vaccination will be available from October 2020. Vaccine delivery is variable so we have planned our clinics for the earliest possible date after our expected deliveries, allowing extra time for possible delays in light of the pandemic.
  • There will be a mixture of Saturday morning clinics, Tuesday evening clinics (for patients who are unable to attend for vaccination during normal working hours) and appointments within the usual working week.
  • With COVID-19 in circulation it is especially important that you get your flu vaccination this year if you are eligible (For full details on eligible groups click on ‘flu vaccinations 2020/2021’ to the right of the page).
  • All pregnant women are entitled to free flu vaccination, whatever their stage of pregnancy. It is expected that maternity services will be responsible for vaccinating all pregnant patients attending in and outpatient services however you may still have vaccination here if you prefer
  • Please note that ALL household members of patients on the NHS shielding list will also be eligible for free flu vaccination this year
  • As in previous years, patients will be vaccinated with the most appropriate vaccine for their age. We receive our vaccines in batches and therefore we will need to prioritise our highest risk patients first, including those on the NHS shielded list and those in long term residential or nursing homes.
  • Our reception team will be contacting all  eligible patients in due course to book the most appropriate appointment slot for you.
  • There should therefore be no need for you to contact the surgery to book a flu The first patients to be contacted will be:
    • housebound patients including those in nursing homes
    • anyone on the NHS shielded patient list
    • those with a chronic lung condition or immunodeficiency
    • children
  • All eligible children and our housebound patients will receive a phone call to offer an appointment.
  • All other eligible patients will receive a text message initially to offer an appointment or a phone call if we do not have a mobile number for you.
  • Our phone lines are currently very busy, so if you are housebound and usually receive your vaccination at home, you will already be on our home visiting list. Please avoid contacting the surgery to request a home vaccination as our reception team will be in touch to advise when you may expect a visit.
  • Please note that patients in the 50-64 year old age group who do not otherwise fit into one of the other eligible categories will not be vaccinated until November at the earliest, providing there is sufficient vaccine.NO appointments for these patients will be offered until then, in line with local guidance.
  • Please be assured that in light of the COVID-19 pandemic, all reasonable measures have been taken to keep you and our staff safe when attending for flu vaccination. Vaccinating staff will be wearing Personal Protective Equipment (PPE) in line with the most up to date guidance at that time.
  • In order to comply with social distancing advice, some of our clinics will be held this year in the community centre, behind the surgery. You will be advised at the time of booking your appointment whether your appointment will be at the practice or at the community centre.
  • Please advise our reception team at the time of booking if you have never received a flu vaccination before as wherever possible we will try to ensure you are vaccinated within the main building.
  • To avoid lengthy queues and congestion, appointment times have been carefully planned. Therefore, we kindly request that this year you arrive on time for your appointment and neither early nor late. You will not be allowed into the building before your appointment time.
  • It would also be helpful if you could prepare for vaccination by wearing a short-sleeved shirt or blouse.
  • To minimize the amount of people in and around the surgery and community centre, please attend alone wherever possible. If you do have someone accompanying you, please ask them to wait in the car if possible.
  • PLEASE DO NOT ATTEND FOR VACCINATION IF YOU FEEL UNWELL OR IF YOU HAVE ANY SYMPTOMS OF COVID-19, OR HAVE BEEN A CONTACT WITH SOMEONE WITH SUSPECTED/CONFIRMED COVID-19

[Last update: 16 September 2020]


Coronavirus testing

Coronavirus testing is now available to people with symptoms who

  • are over 65;
  • must travel for work or
  • have a clinical referral from 111.

Tests are also available for other people in the same household.

These tests (either visiting a regional test centre or ordering a home testing kit) are only available to book via the government website www.gov.uk/coronavirus. There is an option on that page ‘Testing for Coronavirus’.

[Last update: 29 April 2020]


Measures in place to protect our patients and our practice staff

During the ongoing Coronavirus outbreak it has been necessary to put certain measures in place to protect our patients and our practice staff. Click here or select "Coronavirus information" from the menu on the right for further details.

[Last update: 24 March 2020]


Revised Extended Access Provision

The Telford and Wrekin Clinical Commissioning Group have revised the scheme that provides access to appointments between 6.30pm and 8pm on weekday evenings, and between 8am and 8pm at Weekends and on Bank Holidays. Details of the scheme are available on the Extended Opening Hours page.

[16 September 2019]


New Administration email facility for limited use. 

The Medical Centre has introduced an administration email address for limited functions only:

  • Patients prescribed warfarin are able to use the email address to submit their "INR blood test cards".
  • Patients using blood pressure monitors at home are able to use the email address to send the readings to the Medical Centre.

The email address to use is admin.smc2@nhs.net.

Please note the email address is for administration use only and will not be monitored. We are unable to give any clinical advice or deal with any clinical queries via this email address. 

[5 August 2019]


Temporary reduction in travel vaccination appointments

Unfortunately we anticipate a temporary reduction in the number of travel vaccination appointments we will be able to offer over the next few months whilst one of our Treatment Room nurses Diana Sarpong is away on maternity leave.

During this period we will be unable to administer 'private' travel vaccinations including Rabies, Japanese Encephalitis, Tick Borne Encephalitis and Meningitis (for travel) for the foreseeable future.

We will of course continue to offer travel vaccinations that are part of NHS provision such as Hepatitis A, Typhoid, Diphtheria/Tetanus/Polio and Cholera if indicated.

It would be of great help to our nursing team if patients would book their travel appointments as early as possible prior to your date of departure - wherever possible at least 2-3 weeks beforehand.

For details of local travel clinics that offer travel advice and vaccinations privately, please request a leaflet from our reception team.

For reliable travel information including malaria risk please see the following websites:

fitfortravel.nhs.uk

iamat.org/Malaria/Travel-Health

[17 May 2019]


Self Help Care Directory available

The Patient Participation Group and the Medical Centre have produced a Self Help Care directory which signposts patients to HNS and voluntary sector organisations that can provide advice and support. A print version of the directory is available from the Medical Centre, alternatively you can download a copy here.

[11 June 2018]


Prescription Ordering Direct (POD) service 

Shawbirch Medical Centre is now using the NHS Prescription Ordering Direct (POD) service. This is an easy way for patients to order a repeat prescription.

The service is available between 9am and 5pm on 01952 580350. All it takes is a simple phone call you can make from the comfort of your own home - there's no need to visit the Medical Centre. You will speak to a trained prescription co-ordinator who can discuss your needs, and as a consequence, you will only order medication when you need it. This will reduce potential waste and the savings realised will allow the NHS to fund other important services.

Why use this service?

Ordering your repeat prescription will be a quick and simple telephone call. You will be speaking to a dedicated person who will have time to answer any repeat prescription queries. The co-ordinator will ask you how you are getting on with your medication and will be able to alert you when a medicine review is needed.

Why are we offering this new service?

The aim is to ensure patients are receiving the correct quantity of medication they need in a timely manner to help to reduce the amount of medicine waste in the Telford and Wrekin area. Unused prescription medicines cost the NHS over £1million each year in Telford and Wrekin alone.

Electronic Prescription Service

To get the full benefit from the new service, we recommend you nominate a single pharmacy to receive your prescription from the Medical Centre. The details will be sent to the pharmacy electronically and this will eliminate the need to collect a paper prescription from the Medical Centre.

Just contact the POD to request a repeat prescription which will be produced by the Medical Centre within 48 hours.  Please allow the pharmacy time to prepare your prescription before collecting. This will be of particular benefit to those who currently find it difficult to pick up a prescription form from the surgery.  Your nominated pharmacy can be nearer your home or place of work which will make it easier for you to collect your medication.

Already use a pharmacy to order your repeat medication?

No problem, you can use the same pharmacy. Your existing agreement with the pharmacy may need to be amended if they currently order prescriptions on your behalf but this can be organised for you by the POD.

If you have a current arrangement with a pharmacy to deliver your prescription then this will still continue.

Once you have made the telephone call, your prescription will be authorised by a doctor at Shawbirch Medical Centre and will then be sent to your nominated pharmacy within 48 hours.

Will I still be able to use Patient Access online to order repeat prescriptions?

Yes, the desktop website and the smartphone/tablet app will continue to have the functionality to allow you to order your repeat prescription online. If you use Patient Access please access the service once again after 48 hours to check your prescription has been processed.

The Prescription Ordering Direct Service is available Monday to Friday 9am - 5pm  by calling 01952 580350.

[6 September 2017]


Blood tests for most conditions will now only be available at the Princess Royal Hospital outpatient phlebotomy department rather than at Shawbirch Medical Centre.

Patients are eligible for blood tests at the Medical Centre if:

  • they are undergoing chemotherapy treatment, or
  • they have been prescribed one of the following drugs: 

    Amiodarone, Azathioprine, Ciclosporin, Leflunomide, Lithium, Mercaptopurine, Methotrexate, Penicillamine, Sodium Aurothiomalate, Sulfasalazine, Warfarin

The hospital phlebotomy department is open 09:00 until 16:15 Monday to Friday (From 08:00 for fasting patients only). No appointment is necessary.

Go to the main entrance of the hospital and turn left just beyond the foyer (sign posted to the coffee shop). As you go past the coffee shop you will see the signs for blood testing. Although no appointment is required, the service is extremely busy between 9am and 11am. Please try and visit after 11am unless you are attending for a fasting test.

For a fasting test you need to eat and drink nothing but water for 10 hours before the test.

[5 June 2016]


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