Practice Management

Ruth Waldendorf

Practice Manager

Ruth joined Shawbirch Medical Centre in April 2015. Ruth is responsible for the running of the Medical Centre on a day to day basis and is the Practice Member on the Patient Access Working Group. Ruth comes with a wealth of knowledge on the practice’s clinical system (EMIS) as she was a senior trainer with them before joining us. She is, therefore, able to assist us in ensuring that our systems are used to their full capacity.

Avril Higgins

Patient Services Manager

Laura Cheung

Clinical Services Manager


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

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