We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please review the information below and contact us either by letter, telephone, email or the online form, and we will deal with your concerns appropriately.

• Comments Suggestions and Complaints Leaflet
• Complete Complaint Form Online HERE

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. No information will be released without patient consent unless we are legally obliged to do so.

Please click here for information about accessing your medical records.

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

The Data Protection Privacy Notice for Patients lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.

The privacy notice applies to personal information processed by or on behalf of the practice.

It explains

• who we are, how we use your information and our Data Protection Officer
• what kinds of personal information about you do we process?
• what are the legal grounds for our processing of your personal information (including when we share it with others)?
• what should you do if your personal information changes?
• for how long your personal information is retained by us.
• What are your rights under data protection laws?

You can read this document by clicking here.

We also have a Easy Read Privacy Notice – click here