Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01952 641555, Monday to Friday from 08.30 to 18.00 (please note phone lines are closed 13.00 to 13.30)
- visit the surgery and speak with a receptionist, Monday to Friday from 08.00 to 18.00
When you get in touch, receptionists will ask for information about what you need an appointment for. This will help the receptionist to ensure that you get an appointment with the most suitable doctor, nurse or health professional for your current health problem.
Routine appointments
To request a routine appointment in the next 14 days:
- phone us on 01952 641555, Monday to Friday from 08.30 to 18.00 (please note phone lines are closed 13.00 to 13.30)
- visit the surgery and speak with a receptionist, Monday to Friday from 08.30 to 18.00
- use our digital contact form available on our website or the NHS App, Monday to Friday from 08.00 to 17.00. We will respond within 48 hours during opening times
- use your NHS account (through the NHS website or NHS App) to book certain types of appointments
When you get in touch, receptionists will ask for information about what you need an appointment for. This will help the receptionist to ensure that you get an appointment with the most suitable doctor, nurse or health professional for your current health problem.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text
Appointments by phone, video call or by text can be more flexible and often means you get help sooner.
Advanced Nurse Practitioners
Our Advanced Nurse Practitioners (ANPs) are able to diagnose and treat a wide range of medical conditions and ailments that previously were traditionally seen by a GP. Please consider an appointment with one of our ANP team who will be very pleased to help you. Our reception team will be able to advise you whether your problem is suitable for their clinic.
More information about Minor Ailment Clinic.
Other Healthcare Professionals
We have a range of other Healthcare Professionals, such as physiotherapists, pharmacists, mental health workers and social prescribers, who are able to provide specific types of care that may traditionally been provided by GPs. Our reception team may signpost you to an appointment with one of these other highly-skilled professionals if appropriate.
Extended Opening Hours
GP Practices are now providing extended hours services allowing patients to be able to see a local GP, Nurse or other Healthcare Professional when they need to, including in the evenings and at weekends.
Certain appointments are available at the Medical Centre for registered patients before 08.00 and after 18.30
Saturday appointments with GPs and other Healthcare Professionals are available at our PCN Hub at Muxton.
At present all requests for Extended Access appointments have to made by telephone or face to face at our reception. On line booking is not currently available on our digital systems.
All appointments are subject to availability.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01952 641555, Monday to Friday from 8.30 am to 17.45pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. A GP, Visiting Advanced Nurse Practitioner or Primary Care Paramedic will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the Doctor, Nurse Practitioner or Paramedic to schedule a visit.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.